CAKE ORDER POLICY

ORDERING TIMELINE

Different cakes are scheduled on different days. If you would like a specific item from our menu  or a personalized cake (with name/text), please place your order at least 7 days in advance. Orders placed less than 7 days in advance must be selected from the cakes available on the day you requested. Customized orders (e.g., color changes, special decorations) require a minimum of 2 weeks’ notice at an additional cost (please refer to our "Custom Orders" option on the menu).

BUSINESS HOURS

Our business hours are 11:00 AM - 6:00 PM. The cut -off time for instant orders (on available items, not custom orders) are 4:00 PM (and 3:00 PM during rainy season). Orders placed after the cut-off time will be processed on the next opening day during business hours.

PICKUP & DELIVERY

Cake orders can be picked up in-store between 1:00 – 5:00 PM. Please contact us if you need an earlier pickup or delivery time. Delivery is available through trusted partners (GoJek/Grab).

PAYMENTS

All cake orders must be fully paid in advance to confirm. Payments are non-refundable once processed.

STORAGE & HANDLING

Cakes should be refrigerated if not served immediately. Please handle cakes with care during transport to maintain their appearance and freshness. Cakes can be kept in the refrigerator for 2-4 days or stored in the freezer for up to 2 months.

CANCELLATIONS & CHANGES

No cancellations are allowed once the order has been placed. Changes must be made at least 7 days in advance. Any requests made after this time may not be accommodated.

SPECIAL NOTES

Default cake text is “Happy Barkday”. For custom names or other text, please refer to our "Custom Orders" option on the menu.